**Privacy Policy**
**Effective Date:** [1/8/2023]
AG Distribution ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable international and Australian data privacy laws, including the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988 (Cth).
### 1. **Information We Collect**
We may collect the following types of personal information:
- **Contact Information:** Name, email address, phone number, postal address, and other details provided during communications with us.
- **Transactional Information:** Payment details, billing information, and transaction history.
- **Account Information:** Username, password, preferences, and settings associated with any account you may create with us.
- **Technical Information:** IP addresses, browser type, device type, operating system, and other data collected through cookies and similar technologies.
- **Usage Data:** Information about how you use our website, products, and services.
### 2. **How We Collect Personal Information**
We collect personal information in the following ways:
- Directly from you when you provide it to us through forms, emails, or telephone communications.
- Automatically through the use of cookies and similar tracking technologies when you interact with our website.
- From third-party sources, such as payment processors or publicly available databases, where permitted by law.
### 3. **Purpose of Collecting Personal Information**
We collect and process personal information for the following purposes:
- To provide you with our products and services.
- To communicate with you regarding your account, orders, or inquiries.
- To process payments and manage transactions.
- To improve and personalize your experience on our website.
- To comply with legal obligations, such as tax or regulatory requirements.
- To protect against fraud, unauthorized access, or misuse of our services.
### 4. **Legal Basis for Processing (GDPR Compliance)**
Under the GDPR, we must have a legal basis for processing your personal information. The legal bases we rely on include:
- **Consent:** Where you have provided your consent for specific processing activities.
- **Contractual Necessity:** Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- **Legal Obligation:** Where we are required to process your personal information to comply with a legal obligation.
- **Legitimate Interests:** Where the processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
### 5. **Disclosure of Personal Information**
We may share your personal information with third parties in the following circumstances:
- **Service Providers:** We may disclose your information to third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
- **Legal Compliance:** We may disclose your information when required by law, such as to government authorities or in response to legal proceedings.
- **Business Transfers:** In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the relevant third parties involved.
### 6. **International Data Transfers**
AG Distribution operates internationally, and we may transfer your personal information to countries outside of your jurisdiction, including countries that may not have the same level of data protection as your home country. When transferring personal information across borders, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the European Commission (for GDPR compliance) or other legally accepted mechanisms.
### 7. **Security of Your Information**
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We encourage you to take steps to protect your information, such as choosing strong passwords and keeping them confidential.
### 8. **Your Rights**
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- **Access:** You have the right to request access to the personal information we hold about you.
- **Correction:** You may request that we correct any inaccurate or incomplete information.
- **Deletion:** You have the right to request that we delete your personal information, subject to certain legal exceptions.
- **Restriction of Processing:** You may request that we limit the processing of your personal information in certain circumstances.
- **Data Portability:** You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
- **Objection:** You have the right to object to the processing of your personal information based on legitimate interests or direct marketing.
- **Withdraw Consent:** Where we rely on your consent for processing, you may withdraw that consent at any time.
To exercise these rights, please contact us using the information provided in Section 10 below.
### 9. **Retention of Personal Information**
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
### 10. **Contact Us**
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
**AG Distribution**
Email: lgonzalez@agdistribution.co
### 11. **Changes to This Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. We will notify you of any material changes by posting the updated policy on our website with the effective date. Your continued use of our services following the posting of changes indicates your acceptance of those changes.
---